Please read our policies before you book an appointment with V.I.D. mobile grooming.

Appointment Policy:

We have appointments available Monday - Friday 8 a.m. to 6 p.m.. The last one is scheduled at 4 p.m. Special appointments upon request.

You can get appointment online 24/7 or by calling or texting us at: 859 948 8284 . Please note that we can`t  answer the phone during the grooming and calls will be returned in the order we received them. The best way to contact us is e-mail.  Scheduling preferences are given to those who take care of their pets on a regular basis.
Please empty your pet before our arrival to you.
Pets must be up-to-date with their vaccinations and on a flea preventative program.
For the safety of your pets, please advise us of any medical conditions and grooming history.
V.I.D.mobile grooming will arrive as close as to the scheduled appointment time as possible. However, we will never jeopardize the safety of the pets by hastening a groom. We will call you and advise you of any change in our arrival time.

Cancellation Policy:

We require at least 48 hours notice if you need to cancel or reschedule the appointment. Monday appointments  require a notice on Friday the latest. Any changes to the location require 24 hours notice.

No Show Policy:

If in the event we arrive for a scheduled, confirmed appointment and find no one there to release the pet to our care, an invoice for the 50% of full grooming price will be left at your door.

Bad Weather Policy:

If we cannot drive safely to your home, we will need to reschedule. We will give preference to rescheduled customers.

Policies on Aggressive or Severely Matted Pets:

We will not provide services for vicious or aggressive attitudes, as well as severely matted pets. We reserve the right to refuse service to these pets. We will not demat a pet. Excessive dematting is an extremely painful, time-consuming, costly procedure.

Payment:

We accept cash or check .
Payment is due at time of service.
We reserve the right to decline checks for first appointments.

Privacy Policy:

Your privacy is important to us. The only personal information we collect is your name, street and e-mail address, telephone number and pet's information.